Junior Service Desk Engineer

Junior 40 hours Service Desk

Vacancy: Junior Service Desk Engineer

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Ready to start your career in IT field?

Junior Service Desk Engineer primary job will be to solve and distribute internal incidents and perform the correct registration of the tickets. In order to increase the troubleshooting skills, ServiceDesk employees will rotate with workplace administration tasks locally (in Lithuania). This way Servicedesk employees will have more variety and will also be able to train their technical skills.

Pleasant atmosphere and enthusiastic colleagues

We'll help you to become an expert in your field

Varied work at interesting company

Requirements

  • Fundamentals of Azure AD and MS Exchange administration.
  • Active Directory administration.
  • Windows 7/10 OS and Office 365.
  • Basic knowledge of networking (WiFi, LAN) and network services (DNS, DHCP).
  • Basic technical, diagnostic, and troubleshooting skills.
  • Knowledge of hardware: notebooks, desktops and peripherals.
  • Advanced written and spoken English communication skills.
  • Professional and trustable with the customer.
  • Social, friendly, attentive and patient.
  • Eager to learn.

Responsibilities

  • Provide telephone support answering, logging and prioritizing Service Desk tickets to ensure that the service level targets are met.
  • Resolving 1st Line technical issues over the telephone, via email, via live chat, or on site in a friendly and professional manner.
  • Correctly logging incidents and faults, categorising and prioritising them in line with team procedures.
  • Maintain and develop own knowledge and skills to assist with first time fault resolution.
  • Identify and escalate repeat issues or service risks into service management teams.

Our Promise

  • The people - first company ensuring stable work-life balance.
  • Non-corporate feeling in a big company.
  • Collaborative, approachable, sociable people.
  • Strong learning environment.
  • Opportunity to create.
  • Flexibility and freedom.

What we offer

We appreciate our committed employees and we complement that with a commitment of our own - our benefits package. We care about your wellbeing, work-life balance, education and we celebrate our milestones. Our benefits to employees include:

  • Additional health insurance – we care about your health.
  • 3rd pillar pension funds – we care about your future.
  • Accident and travel insurance – we want to support you in unexpected situations.
  • Additional vacation days – we understand the importance of your rest.
  • Employment anniversary bonus scheme – we are grateful for your commitment.
  • Flexible hybrid work possibilities - we want to provide you with convenient work schedule.
  • Trainings and certifications – we care about your personal development.
  • Birthday vouchers – we want to make you happy.
  • Team building events – let’s have fun together.
  • Pet-friendly work environment - we care about our colleagues pets.
  • Sport activities - we play basketball, beach tennis, foosball and etc.

The salary for this position starts from €1200 to €1800 gross per month, depending on the knowledge and experience.

Application process

  • 1st Interview

    If you are successful, you will be invited to our first meeting in which we will talk about you and Centric.

  • 2nd Interview

    You will have the chance to show your technical skills for our colleagues and to discuss more about the opportuinities at Centric.

  • Our offer

    If there's a match, you will be presented with an offer to join Centric! Start counting the days till your start, because we cannot wait to welcome you on board!

How can I help you?

Edvinas Lučkauskas, Talent Acquisition Partner

If you have any questions, contact Edvinas by email edvinas.luckauskas@centric.eu, phone +370 610 82279, or on LinkedIn