Service Desk Engineer (Swedish language)

Junior 40 hours Service Desk

Vacancy: Service Desk Engineer (Swedish language)

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Ready to start your career in IT field?

Centric IT Solutions Lithuania is seeking for a Swedish speaking Service Desk Engineer, who is curious and motivated to climb IT career ladder in an international IT company. As a Service Desk Engineer, you will receive incoming IT support requests from our Scandinavian customers (mainly via telephone and email). Your primary job will be to solve and distribute incidents and to take care of the correct registration of the tickets. Usual support cases are about Outlook, Office applications, administration of permissions and rights, printers and network connections.

What level are we looking for?

Whether you have background in IT or you are new to the field - you will fit to our team, as long as you speak Swedish and English languages and have personal competencies listed below :) Never worked in IT? Not a problem - we will teach you all things needed!

Varied work at interesting company

Pleasant atmosphere and enthusiastic colleagues

We'll help you to become an expert in your field

Responsibilities

  • Taking calls, registering, categorizing and accurately filling in required information.
  • Solving issues according existing knowledge base, suggesting workarounds to customers, dispatching tickets to the relevant support group.
  • Updating customers about the progress of their support requests, and maintaining communication between customer and IT support.
  • Creating and maintaining knowledge base articles, work instructions and manuals.

Requirements

  • Swedish language – B2 or better.
  • English Language – B2 or better.
  • Basic Knowledge of Windows 10 and Office 365.
  • Microsoft Active Directory/Exchange administration experience.
  • Knowledge of hardware: notebooks, desktops and peripherals.
  • Basic knowledge of networking related to workplace.

Our Promise

  • The people - first company ensuring stable work-life balance.
  • Non-corporate feeling in a big company.
  • Collaborative, approachable, sociable people.
  • Strong learning environment.
  • Opportunity to create.
  • Flexibility and freedom.

What we offer

We appreciate our committed employees and we complement that with a commitment of our own - our benefits package. We care about your wellbeing, work-life balance, education and we celebrate our milestones. Our benefits to employees include:

  • Additional health insurance – we care about your health.
  • 3rd pillar pension funds – we care about your future.
  • Accident and travel insurance – we want to support you in unexpected situations.
  • Additional vacation days – we understand the importance of your rest.
  • Employment anniversary bonus scheme – we are grateful for your commitment.
  • Flexible remote working possibilities - we want to provide you with convenient work schedule.
  • Trainings and certifications – we care about your personal development.
  • Birthday vouchers – we want to make you happy.
  • Team building events – let’s have fun together!
  • Pet-friendly work environment - we care about our colleagues pets.
  • Sport activities - we play basketball, beach tennis, foosball and etc.

Salary starting at €1850 gross per month, depending on the knowledge and experience.

Working at Centric

What else we have to offer

DevOps & Cloud Academy

Working at Centric

Application process

  • 1st Interview

    If you are successful, you will be invited to our first meeting in which we will talk about you and Centric.

  • 2nd Interview

    You will have the chance to show your technical skills for our colleagues and to discuss more about the opportuinities at Centric.

  • Our offer

    If there's a match, you will be presented with an offer to join Centric! Start counting the days till your start, because we cannot wait to welcome you on board!

Endless possibilities

Edvinas Lučkauskas, Talent Acquisition Specialist

How can I help you?

Edvinas Lučkauskas, Talent Acquisition Specialist

If you have any questions, contact Edvinas by email edvinas.luckauskas@centric.eu, phone +370 610 82279, or on LinkedIn