Team Leader (IT Operations)

Mid/Senior 40 hours

Vacancy: Team Leader (IT Operations)

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Ready to take next step as a Team Leader?

The IT Infrastructure Operations Team Leader is accountable for building, managing and leading Infrastructure Operations team and providing effective guidance. This role responsible for supervising, managing and motivating team members on daily basis to ensure effective collaboration and engaging the team in achieving specific goals and deliver high quality services. Team leader is also responsible for evaluation and follow up the team as well as individual performance, feedback and development.

Varied work at interesting company

Pleasant atmosphere and enthusiastic colleagues

We'll help you to become an expert in your field

Requirements

  • Experience with describing operational processes and implementing them.
  • Excellent team leadership and communication skills.
  • Excellent English, both speaking and writing.
  • 2+ years of experience in leading a team.
  • Can-do attitude and proactivity.
  • Knowledge of IT Infrastructure
  • Knowledge of Microsoft Technologies (AD, Windows Server OS, Powershell).

Responsibilities

  • Overseeing day-to-day operations on Centric Infrastructure including reviewing, monitoring progress and efficiency, driving continuous process improvements.
  • Establishing and ensuring smooth execution of monitoring, patching, incident management, problem management and access management.
  • Creating and maintaining application support processes.
  • Maintaining necessary communication with the stakeholders regarding the services and ensuring appropriate escalation while solving issues.
  • Setting up individual and team goals, facilitating employees' personal and career development.
  • Providing feedback regarding employee performance as well as guiding and inspiring to reach better results.
  • Planning team occupation, verifying time sheets and other payroll/finance/HR related processes.
  • Ensuring delivery of excellent quality service and improving the service through training, coaching and enabling the team as well as driving continuous process improvements.
  • Identifying bottlenecks, potential risks and finding solutions, solving any team issues.
  • Securing operations through workforce planning, ensuring the unit is staffed with the right capacity and competency to deliver on targets.
  • Being actively involved in recruitment and selection process, being responsible for onboarding of new employees.
  • Being accountable for team logistics (standard equipment, space, etc.).
  • Maintaining high enthusiasm level within the team, acting as the company ambassador (internally and externally).

Our Promise

  • The people - first company ensuring stable work-life balance.
  • Non-corporate feeling in a big company.
  • Collaborative, approachable, sociable people.
  • Strong learning environment.
  • Opportunity to create.
  • Flexibility and freedom.

What we offer

We appreciate our committed employees and we complement that with a commitment of our own - our benefits package. We care about your wellbeing, work-life balance, education and we celebrate our milestones. Our benefits to employees include:

  • Additional health insurance – we care about your health.
  • 3rd pillar pension funds – we care about your future.
  • Accident and travel insurance – we want to support you in unexpected situations.
  • Additional vacation days – we understand the importance of your rest.
  • Employment anniversary bonus scheme – we are grateful for your commitment.
  • Flexible hybrid work possibilities - we want to provide you with convenient work schedule.
  • Trainings and certifications – we care about your personal development.
  • Birthday vouchers – we want to make you happy.
  • Team building events – let’s have fun together.
  • Pet-friendly work environment - we care about our colleagues pets.
  • Sport activities - we play basketball, beach tennis, foosball and etc.

The salary for this position starts from €3000 to €5000 gross per month, depending on the knowledge and experience.

Working at Centric

What else we have to offer

DevOps & Cloud Academy

Working at Centric

Edvinas Lučkauskas, Talent Acquisition Specialist

How can I help you?

Edvinas Lučkauskas, Talent Acquisition Specialist

If you have any questions, contact Edvinas by email edvinas.luckauskas@centric.eu, phone +370 610 82279, or on LinkedIn

Application process

  • Applying for a role

    When you find your ideal vacancy, simply click “Apply now” button and share your CV in English with us.

  • Our turn

    Your details are sent to our Talent Acquisition Team. If your knowledge and experience meet our expectations, we’ll give you a call!

  • Let’s meet!

    There are 2 stages of interviews before becoming a part of Centric family: during them we’ll tell you about us, you’ll tell us about you, we’ll talk about technical stuff and much more!

  • Our offer

    If we have a match, you will be presented with an offer to join Centric! Start counting down the days till start, because we cannot wait to welcome you on board!

  • Onboarding

    Once you sign the offer and later the contract, we will make sure that your start at Centric is smooth and exciting! Be ready for an amazing journey – go go go!

Endless possibilities