Ben jij de Business Analyst die wij zoeken voor DAF?
Business Analyst Commercial Services Systems, assignment ITS
Department:
Commercial Services Systems is part of the Systems & Innovation department within After Sales which is responsible for providing & maintaining innovative, high quality systems for the After Sales Organization. Objective is to support the entire After Sales process at Customers, Dealers and DAF to maximize vehicle uptime, minimize vehicle downtime at optimized cost. This is done by means of optimized (online) diagnostics, servicing, service contracts and support processes, systems, other tools and knowledge.
We are looking for a colleague in the area of Customer Uptime (IoT) & International Truck Services (ITS) systems. This to support the team that is continuously optimizing and extending these processes by means of different projects.
Objective:
As Business Analyst you are responsible to support the various Product Owners with the development of the Product Vision, to analyze and improve existing business processes & systems and initiate, develop & supervise the implementation of new product-, services- or information flows. This in order to improve operational effectiveness and reduce integral costs.
Key tasks:
- Make a sound and detailed analysis of business goals, challenges and processes in order to establish the as-is situation and identify areas of improvement.
- Bring innovative ideas to implement new solutions in relation to the Product Vision
- Creating Business Requirements and acceptance criteria
- Provide input for project plans in consultation with the IT Department, including timing, costs and quality/scope
- Participate and coordinate, in multidisciplinary (international) project teams
- Contribute to and review the design of systems, the development of applications and other tools to support business processes
- Support & coordinate the user tests in cooperation with the Functional Application Manager
- Report project status and present the contents and realization of results to management
- Support a smooth implementation of new /changed business processes and -systems, develop related desk procedures and work instructions, provide training, support and after care
The Business Analyst reports to the Commercial Services Systems Manager After Sales.