Freelancen bij Centric

Business Analyst Systems & Innovation After Sales

37 uur Eindhoven 9 maanden

Opdracht: Business Analyst Systems & Innovation After Sales

Reageer direct

Are you the Business Analyst with 5 years of experience in IT in an automotive or comparable Technical Asset Production company?

The Systems & Innovation department within After Sales is responsible for providing & maintaining innovative, high quality systems for the After Sales Organization. Our objective is to support the entire After Sales process at Customers, Dealers and our organization to maximize vehicle uptime, minimize vehicle down time at optimized cost. This is done by means of optimized (online) diagnostics, servicing, service contracts and support processes, systems, other tools and knowledge.

We are looking for a colleague in the area of dealer Workshop & Customer Uptime (back office) systems. This to support the teams that are continuously optimizing and extending these processes and services by means of multiple projects.

As Business Analyst you are responsible to support the various Product Owners with the development of the Product Vision, to analyze and improve existing business processes & systems and initiate, develop & supervise the implementation of new product-, services- or information flows. This in order to improve operational effectiveness and reduce integral costs.

Main tasks:

  • Make a sound and thorough analysis of business goals, challenges & processes in order to establish the as-is situation and identify areas of improvement. Bring innovative ideas to implement new solutions in relation to the Product Vision.
  • Creating Business Requirements and acceptance criteria.
  • Provide input for project plans in consultation with the IT Department, including timing, costs and quality/scope.
  • Initiate, coordinate, participate and/or lead multidisciplinary (international) project teams.
  • Contribute to and review the design of systems, the development of applications and other tools to support business processes.
  • Support and coordinate the user tests in cooperation with Functional Application Manager.
  • Report project status and present the contents and realization of results to management.
  • Support a smooth implementation of new /changed business processes and -systems, develop related desk procedures and work instructions, provide training, support and after care.

The Business Analyst reports to the Systems & Innovation Manager After Sales.

We are looking for a candidate who is available for a permanent contract.

Afwisselend werk bij aansprekende organisaties

Je krijgt uitdagende opdrachten bij klanten

Wij zijn transparant

Jouw profiel

  • Master degree in Business Science/Economics or similar education and level.
  • At least 5 years of experience in IT with (re)design of business processes and systems, in After Sales Environment in an automotive or comparable Technical Asset Production company.
  • Strong analytical skills and ability to analyze complex processes combined with an ability to provide alternatives and solutions.
  • Strong organizational, interpersonal & communication skills and ability to motivate team members & support decision making. Hands on person that drives to deliver and has the ability to act at all levels of the organization.
  • A good knowledge of the English is a must. Knowledge in Dutch is prefered.
  • Six Sigma (lean or green belt) and SCRUM agile experience are pre.
  • Qualification Rating


Startdate: 3 April 2023
Period: 9 months
Hours per week: 37,5
Location: Eindhoven (max. traveltime is 60 minutes)
Rate: max. € 90 - € 100

Sollicitatiestappen freelancer

  • Meld je aan

    Mooie opdracht gezien? Meld je dan aan bij onze portal MyCentric.

  • So now you wait...

    Onze IT Sourcing-specialist neemt contact met je op.

  • Hebben we een match?

    Als jouw kennis en ervaring matchen met de functie, sturen we je cv door naar de opdrachtgever.

  • Is de opdrachtgever enthousiast?

    Dan doet de accountmanager van Centric eerst een zogenoemde pre-intake met je. Daarna ga je op gesprek bij de opdrachtgever.

  • De deal is rond

    De handtekeningen zijn gezet, veel succes!

Oneindige mogelijkheden