Advanced 2ndline/3rdline-technician

ÄLVSJÖ 2022-09-15 Underkonsult 3d line support

Uppdrag: Advanced 2ndline/3rdline-technician

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We are looking for a driven Operations Expert for the customer's service area Collaboration to join our IT department in Stockholm - with the opportunity of remote work. As Operations Expert, you are responsible for ongoing daily operations within the customer. You give qualified technical support (Level 2 and 3) for daily operations and run internal projects for our companies globally, focusing mainly on Microsoft 365 and Active Directory services. It is an exciting career opportunity in a global company where the customer offer you a stimulated environment in a growing IT division.

Assignment start date: ASAP
Assignment end date: At least 6 months from starting date
Apply date: ASAP

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Description

Areas of responsibility:

  • Daily operations and maintenance within the customer's Active Directory and Microsoft 365 services, such as Exchange Online, SharePoint and Teams.
  • Involved in multiple global IT projects, communicating with suppliers, partners and colleagues on sites within your assigned service area
  • Proactive improvement actions as well as evaluate new technology and features within the life cycle of Microsoft 365 services
  • Responsible for service operations uptime and continuous service improvement
  • Technical support to IT colleagues
  • Ensure SLA/OLA service fulfilment
  • Follow standardised processes - SOPs, Work Instructions (KB) in compliance with approved policies
  • Responsible for documentation

Your profile

  • 3+ years of experience in operating and configuring services within Microsoft 365 cloud services.
  • Knowledge in administering Microsoft Exchange Online, SharePoint Online and Teams
  • Experience in IT Service Management ITIL processes
  • Verbal and written communication in English

Desirable skills:

  • Experience in Good Manufacturing Practices (GMP)
  • Experience in ITIL and ServiceNow
  • Experience with client management tools, such as Microsoft Endpoint Configuration Manager and/or Microsoft Endpoint Manager/Intune
  • Experience with application packaging in common formats like .msi and APP-V.

To succeed in the role, you enjoy working with multiple different tasks within the service area. You have a drive for continuous learning and can complete both easier assignments thoroughly as well as commit to more challenging problems. As a person, you are good at building new relationships with high integrity and a sense of responsibility. Furthermore, you’re a natural coordinator who can take the initiative and work independently.

Jag o Centric

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Din utveckling

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Ranj Barzanji

Har du några frågor kring tjänsten?

Ranj Barzanji

Kontakta Ranj Barzanji på tfn: 0734-159 367 eller ranj.barzanji@centric.eu.

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