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What you do
ONLY FOR FREELANCERS!
Only freelancers are asked to respond!
Job Description:
Do you know how IT Service Management processes work? Do you value long-term business relationships and networks? Can you manage multiple priorities and work effectively under pressure? Then we are looking for you!
Your position
As a Service Delivery Manager, you will be responsible for managing the delivery of IT and Operational Technology (OT) services for a selection of our customers. You will work closely with the Service Contract Manager. In collaboration with potential onsite and remote teams (both 3rd party and Vanderlande support groups), you will ensure the delivery of day-to-day operations, supporting the end-to-end life cycle of IT services for production and test systems, which are mission-critical for your customers.
Other responsibilities include:
- Corrective support on (major) incidents, problems, and changes and manage the lifecycle of the IT Systems Develop and implement service delivery strategies, processes, and policies to enhance operational efficiency and customer satisfaction;
- Manage and monitor service levels to ensure compliance with customer expectations and company standards.
- Coordinate cross-functional teams, including IT, operations, and business units, to ensure the delivery of integrated solutions. Identify and mitigate risks associated with IT/OT service delivery, ensuring robust business continuity and disaster recovery plans;
- Provide technical guidance and mentorship to team members, fostering their professional growth and development;
- Ensure compliance with industry standards, regulations, and security protocols;
- Prepare and present regular reports on service delivery performance, issues, and improvements to senior management;
- Support sales in winning new projects.
Your Department
Within Vanderlande, the Customer Centre Warehousing Solutions International (CC WS INT) is active throughout the world, you are part of the IT Services department. The department consists of IT service consultancy, IT architecture, IT project management and IT service management who work together to make sure IT systems and services are fit-for-purpose and available around the clock for our customers to use.
Our customers are increasingly recognizing the importance of IT services throughout the life cycle of a system. Our Material handling solutions are evolving in size and complexity, increasingly productized and become more modular on all levels (equipment, software and IT hardware), which leads to a growing importance of our IT services.
Key words for the role
What kind of key words are triggering?
- Change management is definitely part
- Project management skills
- Can do attitude
- Making the role more technical would be very beneficial
Role responsibilities:
- Role changes a lot from customer to customer
- Scoping stakeholder management skills
- Execution management skills and the contract
- Also life cycle management
- Close with the account management as well > leading IT and OT part at the customers and bring also up to our account managers > have discussions
- Operations executions and operation of the delivery are taking place in the right quality > certain delivery
- Change and things are outlined and also receive feedback and circle back to the organization
- Part of the feedback what they receive and also specific and also improvement plans are made with the feedback > also support sales as well > also in renegotiations and also due to size if they require and support the complex changes and the complexity of the changes
- Current scope: Benelux mainly and UK and Nordics , if bring languages along