Visiting a municipality office shouldn’t be something that people try to avoid, but for many it is. Long lines. Endless paperwork. Confusing bureaucracy. It all adds up to a pretty bad experience.
Many municipalities in the Netherlands are using eDiensten, Centric’s product to help them connect with and serve their citizens better. With the application, citizens can request documents right from home, without ever having to go to an office – notifying city hall about a change in address, the birth of a child, an upcoming marriage, a lost/missing document, etc. With just a few clicks, a citizen can make a request or send a notification, pay the fee, and have the documents sent to their address.
For the municipality worker, this makes it much easier and faster to receive information, process it, and respond. It works out to be a win-win for everyone.